FAQ
Topics
Products
- I'd like to purchase something, but it's out of stock. Can you tell me when it comes back in stock?
- I'd like to purchase something, but it's out of stock. Can I request more?
- What fabric can be reordered?
- I'd like to purchase a bundle, but it's out of stock. Can you cut more of them?
- I received a small refund on my order, and when my order arrived, I was missing something. What happened?
- I don't usually purchase fabric online. Can I call you to discuss my order?
Shipping
- How will you ship my order?
- What do you charge for shipping?
- I ordered 2 yards of fabric, but it says it has to go in a Flat Rate Envelope. Why?
- I'd like to purchase a Layer Cake (or other Precut) but the shipping seems to be very expensive. Why?
Store Policies
Products
Absolutely! Any time a product is out of stock, on the left-hand side of the page you will see a window that says "Email Me When Available". Click the button, and follow the directions that pop up. If we get that print back in stock, you'll receive an email letting you know. This will NOT reserve fabric for you, however, so make sure to check back quickly if it's something you can't live without!
I'd like to purchase something, but it's out of stock. Can I request more?
You sure can! If enough people are interested, and it's available for reorder, we'd love to restock it for you. Contact us about it!
You sure can! If enough people are interested, and it's available for reorder, we'd love to restock it for you. Contact us about it!
Some manufacturers will only print a single run of an entire collection. If the prints sell out quickly, we can check back and see if they have any more available. If the print is older, it's less likely that we'll be able to get more for you. Some prints, like Solids, are continuously being reprinted. If you're not sure, ask us!
I'd like to purchase a bundle, but it's out of stock. Can you cut more of them?
If we have all of the included fabrics, we can. If we have most of the included fabrics, we can make a few substitutions. Sometimes, however, we're missing so much of the bundle that rebuilding it would be more like creating an entirely different bundle. But, as always, request it and we'll do what we can!
If we have all of the included fabrics, we can. If we have most of the included fabrics, we can make a few substitutions. Sometimes, however, we're missing so much of the bundle that rebuilding it would be more like creating an entirely different bundle. But, as always, request it and we'll do what we can!
You must have checked the "Not Enough Yardage" button in your shopping cart. What happened was, for one reason or another (The bolt ran out, there was a flaw in the material you were supposed to get, etc) there wasn't enough yardage to complete your order. Normally, we will contact you if we're not able to complete your order. By checking the box in your shopping cart, you're giving us permission to send you as much fabric as we have (up to the amount you requested). This is very useful on large orders, or if you purchased 10 yards of fabric and don't mind that you'll only be getting 9.5 yards instead.
In the event that we do ship you something less than what you ordered, you'll receive a refund before the product leaves our shop. And if you have any questions about this policy at any time, please contact us and we'll do our best to explain it to you better!
Some customers prefer to ask questions before they decide which prints to buy. We love to answer questions, and while we prefer you contact us via email, we'll also take your phone calls! We can be reached during normal business hours (9:00am - 6:00pm EST) at 248-885-6174.
Shipping
We ship all our packages using the United States Postal Service (USPS). We've found that their rates are more affordable than FedEx or UPS, and by taking advantage of their Flat Rate Shipping, we're able to give our customers a better deal on their orders. For more information, please visit our Shipping Info page.
What do you charge for shipping?
For a complete list of shipping rates, please visit our Shipping Info page. As a general rule, we'll try to package as much fabric into your envelope or box as possible.
Different
materials have different weights. Linens and Flannels, as well as Wide
fabrics, weigh more per yard than Cotton, and may bump your shipping up
to the next largest size in some cases.
Many of the Precuts we carry do not fit easily into our shipping containers; Layer Cakes, for example, are larger than Flat Rate Envelopes, and so the shipping can very quickly become expensive.
Some customers, especially our international customers, may wish to save a little on their shipping costs. In the shopping cart, you can specify that we should open your Precuts to make them easier to ship. By doing this, you're letting us know that we can remove any cardboard backing or untie any bundles so that they ship into a smaller container, and possibly save you on shipping costs (usually just for international customers). Simply check the Checkbox on the cart, and we'll do the rest!
Store Policies
We accept returns on any damaged or miss-cut fabric within 45 days of your purchase date. In order to complete your return, you must mail the damaged fabric back to our shop. Once we receive your return, we will process your refund.
For more information, please contact us.
All personal information used on our site will be collected from you voluntarily. It will be used to process your orders, and will not be sold to anyone, ever.
We will use your information to respond to you about issues that may arise with your order, or to respond if you have contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order
If you feel we are not respecting your privacy, please contact us, and we'll do everything we can to correct the issue.