The following is a list of our Frequently Asked Questions.
Absolutely! Any time a product is out of stock, on the left-hand side of the page you will see a window that says "Email Me When Available". Click the button, and follow the directions that pop up. If we get that print back in stock, you'll receive an email letting you know. This will NOT reserve fabric for you, however, so make sure to check back quickly if it's something you can't live without!
Some manufacturers will only print a single run of an entire collection. If the prints sell out quickly, we can check back and see if they have any more available. If the print is older, it's less likely that we'll be able to get more for you. Some prints, like Solids, are continuously
being reprinted. If you're not sure, ask us
You must have checked the "Not Enough Yardage" button in your shopping cart. What happened was, for one reason or another (The bolt ran out, there was a flaw in the material you were supposed to get, etc) there wasn't enough yardage to complete your order. Normally, we will contact you if we're not able to complete your order. By checking the box in your shopping cart, you're giving us permission to send you as much fabric as we have (up to the amount you requested). This is very useful on large orders, or if you purchased 10 yards of fabric and don't mind that you'll only be getting 9.5 yards instead.
In the event that we do
ship you something less than what you ordered, you'll receive a refund before the product leaves our shop. And if you have any questions about this policy at any time, please contact us
and we'll do our best to explain it to you better!
Some customers prefer to ask questions before they decide which prints to buy. We love to answer questions, and while we prefer you contact us
via email, we'll also take your phone calls! We can be reached during normal business hours (9:00am - 6:00pm EST) at (877) 808-8695.
Border Prints are products with a different pattern on one side of the selvedge from the other. They are often designed similar to panels, with a very large repeat often over a half yard (meaning not every half yard will appear the same). Where Border Prints differ from Panels, however, is there is not a clear break between the repeats; Border Prints can be purchased in cuts of multiple yards and used continuously. Border Prints that are sold in bundles will often include both sides of the border print. This means that Border Prints will appear as half yards, even in fat quarter bundles.
For some examples of Border Prints, view the Border Print
We ship all our packages using the United States Postal Service (USPS). We've found that their rates are more affordable than FedEx or UPS, and by taking advantage of their Flat Rate Shipping, we're able to give our customers a better deal on their orders. For more information, please visit our Shipping Info
What do you charge for shipping?
Different materials have different weights. Linens and Flannels, as well as Wide fabrics, weigh more per yard than Cotton, and may bump your shipping up to the next largest size in some cases.
Many of the Precuts we carry do not fit easily into our shipping containers; Layer Cakes, for example, are larger than Flat Rate Envelopes, and so the shipping can very quickly become expensive.
Some customers, especially our international customers, may wish to save a little on their shipping costs. In the shopping cart, you can specify that we should open your Precuts to make them easier to ship. By doing this, you're letting us know that we can remove any cardboard backing or untie any bundles so that they ship into a smaller container, and possibly save you on shipping costs (usually just for international customers). Simply check the Checkbox on the cart, and we'll do the rest!
Note: Express Orders will not be processed more quickly. This option is for a faster shipping method only.
If a package is suspected to be lost, contact us and we can put in a ticket with the US Postal Service. Many times a package is found at a sorting center and can be sent along it's way. Sometimes, however, packages do get lost. In the event that an Express Mail package is confirmed as lost by the USPS, we will help you process the insurance claim to get a merchandise refund from the USPS. First Class and Priority packages do not come with insurance, and so lost packages of these classes will not be refunded.
Shipping is very expensive. How can I save money on shipping?
Flat Rate Envelopes are a great way to save money on shipping costs. The best way to take advantage of the Flat Rate Envelopes is to keep the yardage limits in mind when placing your orders. For example, if you were to place an order for 6 yards of fabric ($23.50 for international customers) you are paying $3.92/yard on shipping. If you were to increase that order to 6.5 yards of fabric, your order would ship in a Flat Rate Envelope ($24.95 for international customers). Flat Rate Envelopes hold up to 10.5 yards at $2.37/yard when filled to capacity.
In some cases, yes we do! All orders shipped within the US with a value over $100.00 qualify for Free Shipping! For our Canadian customers, orders with a value over $200.00 have a Flat Shipping cost of $30.00. Other international orders over $200 have a Flat Shipping cost of $45.00!
What is your Return Policy?
We accept returns on any damaged or miss-cut fabric within 45 days of your purchase date. In order to complete your return, you must mail the damaged fabric back to our shop. Once we receive your return, we will process your refund.
For more information, please contact us.
All personal information used on our site will be collected from you voluntarily. It will be used to process your orders, and will not be sold to anyone, ever.
We will use your information to respond to you about issues that may arise with your order, or to respond if you have contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order
If you feel we are not respecting your privacy, please contact us, and we'll do everything we can to correct the issue.
What is your Cancellation Policy?
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Orders that are cancelled are subject to a 10% cancellation fee. For more information, please contact us.