The following is a list of our Frequently Asked Questions.
I'd like to purchase something, but it's out of stock. Can you tell me when it comes back in stock?
Absolutely! Any time a product is out of stock, on the left-hand side of the page you will see a window that says "Email Me When Available". Click the button, and follow the directions that pop up. If we get that print back in stock, you'll receive an email letting you know. This will NOT reserve fabric for you, however, so make sure to check back quickly if it's something you can't live without!
I'd like to purchase something, but it's out of stock. Can I request more?
You sure can! If enough people are interested, and it's available for reorder, we'd love to restock it for you. Contact us
What fabric can be reordered?
Some manufacturers will only print a single run of an entire collection. If the prints sell out quickly, we can check back and see if they have any more available. If the print is older, it's less likely that we'll be able to get more for you. Some prints, like Solids, are continuously
being reprinted. If you're not sure, ask us
I'd like to purchase a bundle, but it's out of stock. Can you cut more of them?
If we have all of the included fabrics, we can. If we have most
of the included fabrics, we can make a few substitutions. Sometimes, however, we're missing so much of the bundle that rebuilding it would be more like creating an entirely different bundle. But, as always, request it and we'll do what we can!
I received a small refund on my order, and when my order arrived, I was missing something. What happened?
You must have checked the "Not Enough Yardage" button in your shopping cart. What happened was, for one reason or another (The bolt ran out, there was a flaw in the material you were supposed to get, etc) there wasn't enough yardage to complete your order. Normally, we will contact you if we're not able to complete your order. By checking the box in your shopping cart, you're giving us permission to send you as much fabric as we have (up to the amount you requested). This is very useful on large orders, or if you purchased 10 yards of fabric and don't mind that you'll only be getting 9.5 yards instead.
In the event that we do
ship you something less than what you ordered, you'll receive a refund before the product leaves our shop. And if you have any questions about this policy at any time, please contact us
and we'll do our best to explain it to you better!
I don't usually purchase fabric online. Can I call you to discuss my order?
Some customers prefer to ask questions before they decide which prints to buy. We love to answer questions, and while we prefer you contact us
via email, we'll also take your phone calls! We can be reached during normal business hours (9:00am - 5:00pm EST) at (877) 808-8695.
Some of your products are described as "Border Prints". What are Border Prints?
Border Prints are products with a different pattern on one side of the selvedge from the other. They are often designed similar to panels, with a very large repeat often over a half yard (meaning not every half yard will appear the same). Where Border Prints differ from Panels, however, is there is not a clear break between the repeats; Border Prints can be purchased in cuts of multiple yards and used continuously. Border Prints that are sold in bundles will often include both sides of the border print. This means that Border Prints will appear as half yards, even in fat quarter bundles.
For some examples of Border Prints, view the Border Print
I can't find something I'm looking for. What do I do?
Not being able to find a product you're looking for is caused by one of three things; either it's named differently than what you've searched, it isn't categorized with what you've searched, or we don't currently carry that product.
Some products are named very specifically; searching for "ss bluebird" won't always show results for "S. S. Bluebird", however "bluebird" will. Try searching for less words. And if all else fails, check your spelling; some products are deliberately misspelled by the manufacturer to be unique, and searching for the correctly spelled words may not work.
Some searches, such as "dinosaur" or "small dot", don't always give you results. We try to categorize our products whenever possible, but keeping these categories updated is always a challenge. Some categories have been grouped together for you already; try looking through our "Stash Builders
" or "Common Searches" sections on our sidebar.
Lastly, you may be looking for a product we don't currently stock. If it's an older product or fabric line, that product may no longer be available. If it's a notion or something new, it may be something we don't know about yet.
In any case, if you're unable to find something you're looking for, the best thing you can do is contact us
, either by phone or email, and we can help point you to whatever you're looking for!
How will you ship my order?
We ship all our packages using the United States Postal Service (USPS). We've found that their rates are more affordable than FedEx or UPS, and by taking advantage of their Flat Rate Shipping, we're able to give our customers a better deal on their orders. For more information, please visit our Shipping Info
What do you charge for shipping?
For a complete list of shipping rates, please visit our Shipping Info
page. As a general rule, we'll try to package as much fabric into your envelope or box as possible.
I ordered 2 yards of fabric, but it says it has to go in a Flat Rate Envelope. Why?
Different materials have different weights. Linens and Flannels, as well as Wide fabrics, weigh more per yard than Cotton, and may bump your shipping up to the next largest size in some cases.
I'd like to purchase a Layer Cake (or other Precut) but the shipping seems to be very expensive. Why?
Many of the Precuts we carry do not fit easily into our shipping containers; Layer Cakes, for example, are larger than Flat Rate Envelopes, and so the shipping can very quickly become expensive.
Some customers, especially our international customers, may wish to save a little on their shipping costs. In the shopping cart, you can specify that we should open your Precuts to make them easier to ship. By doing this, you're letting us know that we can remove any cardboard backing or untie any bundles so that they ship into a smaller container, and possibly save you on shipping costs (usually just for international customers). Simply check the Checkbox on the cart, and we'll do the rest!
Do you offer rushed shipping?
Note: Express Orders will not be processed more quickly. This option is for a faster shipping method only.
I got a shipping confirmation, but never received my order. What happens now?
If a package is suspected to be lost, contact us and we can put in a ticket with the US Postal Service. Many times a package is found at a sorting center and can be sent along it's way. Sometimes, however, packages do get lost. In the event that an Express Mail package is confirmed as lost by the USPS, we will help you process the insurance claim to get a merchandise refund from the USPS. First Class and Priority packages do not come with insurance, and so lost packages of these classes will not be refunded.
Shipping is very expensive. How can I save money on shipping?
Flat Rate Envelopes are a great way to save money on shipping costs. The best way to take advantage of the Flat Rate Envelopes is to keep the yardage limits in mind when placing your orders. For example, if you were to place an order for 6 yards of fabric ($21.61 for international customers) you are paying $3.60/yard on shipping. If you were to increase that order to 7.5 yards of fabric, your order would ship in a Flat Rate Envelope ($33.95 for international customers). Flat Rate Envelopes hold up to 10.5 yards at $3.23/yard when filled to capacity.
Do you offer Free Shipping?
In some cases, yes we do! All orders shipped within the US with a value over $100.00 qualify for Free Shipping!
What is your Return Policy?
If you are unhappy with part or all of your order or received something different than what you ordered, please contact firstname.lastname@example.org to inform our customer service department of any order issues and to receive a return shipping label to return any unwanted items.
Returns will not be accepted without a Pink Castle Fabrics generated return label with a Return Authorization (RA) number. Once contacted and your return is approved, you will receive a PDF of a shipping label for you to print out and place on the package to return.
Products can be returned up to 30 days after purchase if they are in the same cut and condition that they were sold. A 10% restocking fee will be charged to process the return of all unwanted items. Purchases of fabric made up to 24 hours prior to the start date of a promotion can have the promotion applied to that purchase price upon customer request.
For more information, please contact us.
Return Policy on Janome Machines And Merchandise
We are confident you’ll love your Janome sewing machine and other Janome products, but if for some reason you aren’t entirely satisfied with your purchase, we’ll be happy to accept a return up to 30 days of the date of the original purchase.
To initiate a return, bring your sewing machine or other Janome merchandise to our store, or contact us in one of the following ways:
Returns must be done within 30 days of original purchase and must be complete (all included accessories must be with your machine at time of return).
All merchandise must be returned with original box and packaging.
If your merchandise was defective or otherwise failed to work as advertised, we’ll cover the expense of shipping. In most other instances, shipping costs are the responsibility of the purchaser.
If your merchandise was damaged after the time of its purchase, we may not be able to accept a return, depending on the nature and extent of the damage. However, it is possible your warranty may cover replacement or repair.
All personal information used on our site will be collected from you voluntarily. It will be used to process your orders, and will not be sold to anyone, ever.
We will use your information to respond to you about issues that may arise with your order, or to respond if you have contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order
If you feel we are not respecting your privacy, please contact us, and we'll do everything we can to correct the issue.
What is your Cancellation Policy?
Will Pink Castle Sponsor My Blog?
Orders that are cancelled are subject to a 10% cancellation fee as well as any shipping charges if the order has already been shipped. For more information, please contact us.
Possibly! If you're interested in exploring sponsorship opportunities with Pink Castle Fabrics, please contact us, and we'd love to discuss it with you!