Position Available! Full Time Customer Interactions Specialist | Modern quilting fabrics by Pink Castle Fabrics

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Position Available! Full Time Customer Interactions Specialist

Pink Castle Fabrics is currently seeking a Full Time Customer Interactions Specialist to add to our team! Fabric and Sewing knowledge is a plus, but is not required. This job combines customer service with social media and marketing duties. Job responsibilities include responding to customer emails and phone calls, following up with customers regarding their order status, scheduling daily social media posts, and preparing any products for the newsletter/social media. This job involves interactions with many different departments in our business, so good communication skills are a requirement, as is personal organization.

We've been in business for about 5 years now, and have been open to the public for 3 of those years. We do about 90% of our business online, and most of our products are sold as bundles and kits (that we cut in-house). We have a separate shipping department, customer service department, and several other office staff, so your job duties are very steady. This is a full time position, and is currently run from 9:00am - 5:00pm, Monday to Friday. 

Other requirements include the following:
- Attendance is very important, and you must also be able to get to work on time.
- Must be friendly and courteous. We are open to the public, and customers deserve as much respect as you'd give your employer.
- Must not be a smoker or wear heavy perfumes, as they will damage the fabric.

Aside from that, this is a very low-key job. So long as the job gets done correctly, everybody has a pretty good time. It's a radio-on environment, our staff all gets along well and jokes with each other, and our customers are very friendly and excited to be at our shop. There is room for growth in the future, as we love to promote from within.

If this sounds like something you could see yourself doing, please send an email with your resume and questions you might have to Joshua@pinkcastlefabrics.com. I look forward to hearing from you!